Customer Feedback Entry¶
Date received: [YYYY-MM-DD] Source: [e.g. support ticket, interview, survey, app store review — be specific] Customer/segment: [who, or what segment, if anonymized]
Raw feedback¶
[Quote or closely paraphrase what the customer actually said. Don't editorialize in this section.]
Category¶
[bug | feature request | usability issue | pricing/positioning | praise | other]
Interpreted signal¶
[What this feedback suggests, distinguished from the raw quote above. Note confidence — one data point is not validated evidence.]
Related product/feature¶
[Link to relevant product-brief.md, feature-inventory.md entry, etc.]
Action taken / next step¶
[What, if anything, was done in response. "No action — insufficient evidence yet" is a valid and often correct entry.]